Dialogue

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Lesson Transcript

INTRODUCTION
John: Hi everyone, and welcome back to CantoneseClass101.com. This is Business Cantonese for Beginners Season 1 Lesson 6 - Making Cantonese Work Complaints. John here.
Siuling: 大家好!(daai6 gaa1 hou2!) I'm Siuling.
John: In this lesson, you’ll learn how to complain at work. The conversation takes place at an office.
Siuling: It's between Monica and Linda.
John: The speakers are boss and employee, therefore, they will speak informal Cantonese. Okay, let's listen to the conversation.
DIALOGUE
黃小芬: 我哋嘅印刷商又例牌要延遲。
(wong4 siu2 fan1: ngo5 dei6 ge3 jan3 caat3 soeng1 jau6 lai6 paai2 jiu3 jin4 ci4.)
張麗珊: 咁唔掂喎!我哋定咗日子要畀啲辦個客睇。
(zoeng1 lai6 saan1: gam2 m4 dim6 wo3! ngo5 dei6 ding6 zo2 jat6 zi2 jiu3 bei2 di1 baan2 go3 haak3 tai2.)
黃小芬: 我都唔知點算好。
(wong4 siu2 fan1: ngo5 dou1 m4 zi1 dim2 syun3 hou2.)
張麗珊: 同佢投訴咗先,如果再延遲,就要求佢畀折扣。
(zoeng1 lai6 saan1: tung4 keoi5 tau4 sou3 zo2 sin1, jyu4 gwo2 zoi3 jin4 ci4, zau6 jiu1 kau4 keoi5 bei2 zit3 kau3.)
黃小芬: 好,我會咁做。多謝你嘅建議。
(wong4 siu2 fan1: hou2, ngo5 wui2 gam2 zou6. do1 ze6 nei5 ge3 gin3 ji5.)
張麗珊: 以防萬一,要開始搵定新嘅印刷商。
(zoeng1 lai6 saan1: ji5 fong4 maan6 jat1, jiu3 hoi1 ci2 wan2 ding6 san1 ge3 jan3 caat3 soeng1.)
John: Listen to the conversation one time slowly.
黃小芬: 我哋嘅印刷商又例牌要延遲。
(wong4 siu2 fan1: ngo5 dei6 ge3 jan3 caat3 soeng1 jau6 lai6 paai2 jiu3 jin4 ci4.)
張麗珊: 咁唔掂喎!我哋定咗日子要畀啲辦個客睇。
(zoeng1 lai6 saan1: gam2 m4 dim6 wo3! ngo5 dei6 ding6 zo2 jat6 zi2 jiu3 bei2 di1 baan2 go3 haak3 tai2.)
黃小芬: 我都唔知點算好。
(wong4 siu2 fan1: ngo5 dou1 m4 zi1 dim2 syun3 hou2.)
張麗珊: 同佢投訴咗先,如果再延遲,就要求佢畀折扣。
(zoeng1 lai6 saan1: tung4 keoi5 tau4 sou3 zo2 sin1, jyu4 gwo2 zoi3 jin4 ci4, zau6 jiu1 kau4 keoi5 bei2 zit3 kau3.)
黃小芬: 好,我會咁做。多謝你嘅建議。
(wong4 siu2 fan1: hou2, ngo5 wui2 gam2 zou6. do1 ze6 nei5 ge3 gin3 ji5.)
張麗珊: 以防萬一,要開始搵定新嘅印刷商。
(zoeng1 lai6 saan1: ji5 fong4 maan6 jat1, jiu3 hoi1 ci2 wan2 ding6 san1 ge3 jan3 caat3 soeng1.)
John: Listen to the conversation with the English translation.
黃小芬: 我哋嘅印刷商又例牌要延遲。
(wong4 siu2 fan1: ngo5 dei6 ge3 jan3 caat3 soeng1 jau6 lai6 paai2 jiu3 jin4 ci4.)
Monica: Our printery is routinely delayed.
張麗珊: 咁唔掂喎!我哋定咗日子要畀啲辦個客睇。
(zoeng1 lai6 saan1: gam2 m4 dim6 wo3! ngo5 dei6 ding6 zo2 jat6 zi2 jiu3 bei2 di1 baan2 go3 haak3 tai2.)
Linda: That is not good. We are bound to show the sample to the customer.
黃小芬: 我都唔知點算好。
(wong4 siu2 fan1: ngo5 dou1 m4 zi1 dim2 syun3 hou2.)
Monica: I'm not sure what to do about it.
張麗珊: 同佢投訴咗先,如果再延遲,就要求佢畀折扣。
(zoeng1 lai6 saan1: tung4 keoi5 tau4 sou3 zo2 sin1, jyu4 gwo2 zoi3 jin4 ci4, zau6 jiu1 kau4 keoi5 bei2 zit3 kau3.)
Linda: Make a complaint and, in case of further delay, negotiate a discount.
黃小芬: 好,我會咁做。多謝你嘅建議。
(wong4 siu2 fan1: hou2, ngo5 wui2 gam2 zou6. do1 ze6 nei5 ge3 gin3 ji5.)
Monica: Okay, I will. Thank you for advising.
張麗珊: 以防萬一,要開始搵定新嘅印刷商。
(zoeng1 lai6 saan1: ji5 fong4 maan6 jat1, jiu3 hoi1 ci2 wan2 ding6 san1 ge3 jan3 caat3 soeng1.)
Linda: And just in case, start looking for a new printery.
POST CONVERSATION BANTER
Enter Post conversation Banter section here.
John: I hope they can get the sample finished in time to show to the client.
Siuling: I hope so, too. If they have a business meeting arranged, they’ll need it for then.
John: Speaking of business meetings, can you tell us a little bit about business meetings in Hong Kong?
Siuling: Firstly, punctuality is very important.
John: That’s expected. After all, time is money!
Siuling: Especially in Hong Kong.
John: How are meetings usually begun?
Siuling: With some small talk, and then the serious talk begins.
John: Is it common for business meetings to overrun?
Siuling: Yes, it is. Often there is a lot of discussion!
John: Can the discussion get heated, or do people keep their cool?
Siuling: It can get heated, but try not to lose your temper.
John: Okay, now onto the vocab.
VOCAB LIST
John: Let’s take a look at the vocabulary from this lesson. The first word is...
Siuling: 印刷商(jan3 caat3 soeng1) [natural native speed]
John: "printery"
Siuling: 印刷商(jan3 caat3 soeng1)[slowly - broken down by syllable]
Siuling: 印刷商(jan3 caat3 soeng1) [natural native speed]
John: Next we have...
Siuling: 例牌(lai6 paai2) [natural native speed]
John: "routinely; as usual"
Siuling: 例牌(lai6 paai2)[slowly - broken down by syllable]
Siuling: 例牌(lai6 paai2) [natural native speed]
John: Next we have...
Siuling: 延遲(jin4 ci4) [natural native speed]
John: "delay; to delay"
Siuling: 延遲(jin4 ci4)[slowly - broken down by syllable]
Siuling: 延遲(jin4 ci4) [natural native speed]
John: Next we have...
Siuling: 定咗(ding6 zo2) [natural native speed]
John: "to have scheduled; to have set a date"
Siuling: 定咗(ding6 zo2)[slowly - broken down by syllable]
Siuling: 定咗(ding6 zo2) [natural native speed]
John: Next we have...
Siuling: 辦(baan2) [natural native speed]
John: "sample"
Siuling: 辦(baan2)[slowly - broken down by syllable]
Siuling: 辦(baan2) [natural native speed]
John: Next we have...
Siuling: 投訴(tau4 sou3) [natural native speed]
John: "to complain; complaint"
Siuling: 投訴(tau4 sou3)[slowly - broken down by syllable]
Siuling: 投訴(tau4 sou3) [natural native speed]
John: Next we have...
Siuling: 折扣(zit3 kau3) [natural native speed]
John: "discount"
Siuling: 折扣(zit3 kau3)[slowly - broken down by syllable]
Siuling: 折扣(zit3 kau3) [natural native speed]
John: Next we have...
Siuling: 建議(gin3 ji5) [natural native speed]
John: "suggestion, advice; to suggest, to advise"
Siuling: 建議(gin3 ji5)[slowly - broken down by syllable]
Siuling: 建議(gin3 ji5) [natural native speed]
John: Next we have...
Siuling: 開始(hoi1 ci2) [natural native speed]
John: "to start"
Siuling: 開始(hoi1 ci2)[slowly - broken down by syllable]
Siuling: 開始(hoi1 ci2) [natural native speed]
John: And last...
Siuling: 搵定 [natural native speed]
John: "to look for (something) in advance"
Siuling: 搵定[slowly - broken down by syllable]
Siuling: 搵定 [natural native speed]
KEY VOCAB AND PHRASES
John: Let's have a closer look at the usage of some of the words and phrases from this lesson. The first word is...
Siuling: 例牌延遲(lai6 paai2 jin4 ci4)
John: meaning "to be delayed as usual."
John: Let’s look at this phrase.
Siuling: First is 例牌(lai6 paai2), meaning "as usual," and this is followed by 延遲(jin4 ci4).
John: This means "delay, postpone."
Siuling: This phrase shows the feelings of the speaker too.
John: Yes, there’s a hint of frustration here.
Siuling: It’s very colloquial, and a strong expression.
John: Can you give us an example using this phrase?
Siuling: Sure. For example, you can say... 呢間航空公司例牌延遲。(ni1 gaan1 hong4 hung1 gung1 si1 lai6 paai2 jin4 ci4.)
John: ...which means "Flights from this airline are usually delayed."
John: Okay, what's the next word?
Siuling: 我要投訴(ngo5 jiu3 tau4 sou3)
John: meaning "I want to make a complaint."
John: Let’s break this down.
Siuling: First is 我要投訴(ngo5 jiu3 tau4 sou3), which means "I want to complain." Next is 我(ngo5).
John: Which means "I." The next part of the phrase means "need, want."
Siuling: That’s 要(jiu3). Finally is 投訴(tau4 sou3).
John: "complain." So you can use this phrase to complain about something.
Siuling: If you want to report a crime though, say 舉報( geoi2 bou3).
John: This means "to report to the authorities." Can you give us an example using this phrase?
Siuling: Sure. For example, you can say... 我要同你經理投訴!(ngo5 jiu3 tung4 nei5 ging1 lei5 tau4 sou3!)
John: ... which means "I want to make a complaint to your manager!"
John: Okay, now onto the lesson focus.

Lesson focus

John: In this lesson, you'll learn about handling problems at work.
John: We’ll begin by looking at some vocabulary and phrases that will help when talking about these problems.
Siuling: 延遲 (jin4 ci4)
John: "delay"
Siuling: 送錯貨 (sung3 co3 fo3)
John: "to have sent the wrong items"
Siuling: 送錯地址 (sung3 co3 dei6 zi2)
John: "to have sent the items to the wrong address"
Siuling: 寄失 (gei3 sat1)
John: "lost in transit"
Siuling: 塞車 (sat1 ce1)
John: "traffic jam"
Siuling: 收唔到錢 (sau1 m4 dou2 cin2)
John: "uncollectable payment"
Siuling: 貨物損壞 (fo3 mat6 syun2 waai6)
John: "damaged goods." If someone tells you about a problem, you want to show concern. Here are some natural sounding phrases that you can use.
Siuling: 咁唔掂喎!(gam2 m4 dim6 wo3!)
John: "Oh, that’s not good."
Siuling: 有冇搞錯?!(jau5 mou5 gaau2 co3?!)
John: This can mean things such as "Geez!" or "That’s ridiculous!" or "Seriously?!"
Siuling: 發生乜事?(faat3 sang1 mat1 si6?)
John: "What happened?"
Siuling: 大件事! (daai6 gin3 si6!)
John: "Oh no!" or "Oh my god!" Let’s put an expression of concern, with some of the vocabulary we heard earlier.
Siuling: 咁唔掂喎!驗貨唔合格!(gam2 m4 dim6 wo3! jim6 fo3 m4 hap6 gaak3!)
John: "That’s not good. The stock failed the quality check."
Siuling: 有冇搞錯?!送完貨都收唔到錢。(jau5 mou5 gaau2 co3?! sung3 jyun4 fo3 dou1 sau1 m4 dou2 cin2.)
John: "That’s ridiculous! We’ve delivered the goods, but they haven’t paid us."

Outro

John: Okay, that’s all for this lesson. Thank you for listening, everyone, and we’ll see you next time! Bye!
Siuling: 拜拜!(baai1 baai3!)

3 Comments

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CantoneseClass101.com Verified
Monday at 06:30 PM
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Try to make a complaint in Cantonese!

CantoneseClass101.com Verified
Saturday at 04:27 AM
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Hello robert groulx,


You are very welcome. 😇

Feel free to contact us if you have any questions.

Good luck with your language studies.


Kind regards,

利凡特

Team CantoneseClass101.com

robert groulx
Saturday at 12:17 AM
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thanks for the lesson


my favorite word is 有冇搞錯?


robert