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FAQ and Support
Our Learning System
SubscriptionsIs the site free?
What do I get for free?
What are the subscription options?
How can I extend my subscription?
How can I check my subscription information?
How can I cancel my subscription?
Is there any type of guarantee?
Is the site free? Top
Yes! The site itself is free; however, there are several options available to upgrade and receive premium content.
What do I get for free? Top
The free account gives you access to the most recent lessons from the past three weeks as well as the first three lessons from any difficulty level. As we publish several lessons per week you'll receive countless hours of free audio lessons to stream or download!
What are the subscription options? Top
We offer a variety of subscription options, please refer to the link below:
If you have any other questions feel free to email us: firstname.lastname@example.org!
How can I extend my subscription? Top
Your subscription can be extended via the Upgrade link in the top right corner of the screen as well as the Extend Subscription link on your Dashboard.
What forms of payment are accepted? Top
We proudly accept the following safe and secure payment methods:
PayPal: PayPal is an online global secure payment system. A PayPal account is NOT required — just enter your credit card information when you are redirected to the PayPal site.
Credit Card: Pay securely on our site using Visa, MasterCard, or American Express. Our site encrypts your private information using a Comodo SSL Certificate.
Bank Wire Transfer (furikomi): If you are located in Japan and wish to pay using Bank Wire Transfer, please follow these steps:
If you would like to use an alternate payment method, please email us at email@example.com for more details.
How can I check my subscription information? Top
To verify your subscription information please sign in and click on My Account in the top right corner or in the Quick Links menu of the Dashboard. On the Account page is a link on the left side of the screen titled Subscription Settings. From there you'll be able to see your subscription history, and you can also cancel automatic renewals from this screen.
How can I cancel my subscription? Top
For your convenience, your subscription will automatically renew at the end of your term. You can easily cancel your membership and stop it from auto-renewing any time, online, 24 hours a day by following these simple steps:
Please note that cancelling your subscription only prevents the next charge from kicking in: it does not suspend the service that you paid for in advance. Your subscription will remain active and fully functional until the paid through date listed on the My Account page. On that date, your account will cease to work and you will not be charged anymore. You don't have to wait until the last day to cancel your subscription.
Is there any type of guarantee? Top
We are so sure that you will find our paid subscriptions worth every penny that we will happily refund the full amount of the unused portion of your membership within 60 days if you are unsatisfied in any way — no questions asked! Just send us an email at firstname.lastname@example.org within 60 days of subscribing to let us know that you would like to take advantage of our money-back guarantee.
See the details of subscription and pricing here: http://www.cantoneseclass101.com/helpcenter/billingsubscription/pricing